Refund & Returns Policy

Why returns are limited

All Mother of Flower bouquets are handcrafted to order using fresh, natural flowers. Because floral compositions are perishable and individually prepared, returns are only possible in the event of confirmed product quality issues.

Quality issues

If you receive a bouquet with a manufacturing defect — such as damaged flowers, incorrect composition, or significant quality issues — please notify us within 24 hours of delivery or pickup. Our team will review your request and offer a suitable solution, such as a replacement bouquet or refund.

Please keep the arrangement as delivered and send us photographs taken in daylight. They let us judge the problem quickly and settle most cases the same day.

What is not a defect

Natural variations in shade, size, and shape of flowers are not considered defects, as they are inherent to fresh botanical materials.

Nor are these:

• ✦A bouquet that differs in detail from the photograph on the website, where the style, palette and size match what was ordered.
• ✦Wilting caused by care after handover — heat, direct sun, or being left without water.
• ✦A substituted stem of equal or higher value where a specific bloom was unavailable and the overall design was preserved.
• ✦A failed delivery caused by an incorrect address or an unavailable recipient.

How to report a problem

Email info@motherofflower.com or call +1 (725) 224-2454 within 24 hours of delivery or pickup. Include your order details, a short description and photographs. We aim to respond the same working day.

Replacements and refunds

Where a claim is confirmed, you choose between a replacement arrangement delivered at our expense, or a refund.

Refunds are issued to the original payment method once it has been agreed. Because payment is currently arranged after our confirmation call rather than taken on this website, the timing depends on the method used; we will tell you what to expect when we agree the refund.

Cancelling before delivery

Cancellations before preparation begins are free of charge and are covered by our Terms of Service. Once preparation has started, the order cannot be cancelled, because the flowers are cut and assembled for it specifically.